Privacy Policy
Your privacy is important to us. Learn how we protect and handle your information.
Last updated: August 9, 2024
1. Information We Collect
Tracking Information
When you use our tracking service, we collect the consignment number (CN) you enter. This information is used solely to provide tracking results from the TCS API.
Usage Data
We may collect anonymous usage statistics to improve our service, including page views, tracking requests, and general user behavior patterns.
Contact Information
If you contact us through our contact form, we collect your name, email address, and message content to respond to your inquiry.
2. How We Use Your Information
Primary Uses
- • Provide parcel tracking services
- • Respond to customer inquiries and support requests
- • Improve our website functionality and user experience
- • Ensure service security and prevent abuse
We do not sell, rent, or trade your personal information to third parties. Your data is used exclusively for providing and improving our tracking service.
3. Information Sharing
Limited Sharing
We only share your information in the following circumstances:
- • With TCS API for tracking requests (consignment numbers only)
- • When required by law or legal process
- • To protect our rights and prevent fraud
4. Data Security
Security Measures
- • HTTPS encryption for all data transmission
- • Secure server infrastructure
- • Regular security audits
- • Access controls and monitoring
Data Protection
- • Limited data retention periods
- • Anonymous analytics where possible
- • Regular data cleanup
- • User consent for data collection
5. Your Rights
You have the right to:
Access & Control
- • Request access to your data
- • Correct inaccurate information
- • Delete your personal data
- • Withdraw consent
Communication
- • Opt-out of communications
- • Request data portability
- • File privacy complaints
- • Contact our privacy team
6. Cookies and Tracking
Our website uses essential cookies to provide basic functionality. We do not use tracking cookies or third-party analytics that could compromise your privacy.
Cookie Types
- • Essential Cookies: Required for basic website functionality
- • Session Cookies: Temporary cookies for user sessions
- • No Marketing Cookies: We do not use advertising or tracking cookies
7. Third-Party Services
We integrate with the following third-party services:
TCS API Integration
Our tracking service connects to TCS's official API to retrieve parcel information. Only consignment numbers are shared with TCS, and their privacy policy applies to data they collect.
8. Data Retention
Retention Periods
- • Tracking requests: 30 days
- • Contact form submissions: 1 year
- • Analytics data: 6 months
- • Server logs: 90 days
Data Disposal
- • Automatic deletion after retention period
- • Secure data destruction methods
- • Regular cleanup procedures
- • User request processing
9. Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify users of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us:
Email: query.tcstracking@gmail.com
Subject: Privacy Policy Inquiry
Response Time: Within 48 hours